Me: 'I already have the file from the bank Quicken just needs to read it in.' Tech: 'That's because your bank doesn't support Macs.' I have the QFX file - which is the same file that I would get if I were on a PC - Quicken is just refusing to import it.'

Tech: 'You can't download transactions into Quicken from your bank because they don't support Macs.' The rest of the conversation was along the lines: After being on hold for awhile and talking to a technician, I am told 'Your bank doesn't support Macs'. Why did it go online? Why didn't it just import the file?Īfter a few days of trying different things and talking to the bank, I decided to break down and call Intuit Tech Support ($1.95/minute). Quicken opens the file, proceed to connect to the internet and reports back 'Quicken is currently unable to verify the financial institution information for this download. I flip over to Quicken and say 'Import Web Connect'. I go online and download the a 'Web Connect' (QFX) file for my account and it gets saved to my desktop.

I didn't dig any further since, my assumption was, once I get the file downloaded, Quicken should just import the data. You can download your transactions into Quicken.' When I switched banks at the beginning of the year, I asked if they supported Quicken. Sucks for all those other banks that I looked into that turn away customers with large balances because they can't invest minimal effort in standards compliance. As a bonus if you keep a large minimum balance, they have no fees and competitive interest rates to go along with their open-minded platform support policy. If Citibank won't support you, I recommend Fleet. I've heard that they are similarly helpful for Mac users (and a quick check shows their software working correctly on my Mac). I've sent in two bug reports, and they were both fixed within 48 hours. Their tech support answers the phone, and they are responsive to bug reports. Fleet (BankBoston back in the day) has the best online banking software, and best of all, they support Mozilla on Linux and they supported Netscape 4.x on linux when that was standard. I use linux exclusively at work for reasons that are obvious if you look at my e-mail address. Interesting that you put it that way, because my decision when it came to my money was to use a bank that supports my platform. It may well suck, but decisions that come down to money often do.

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